Another Raving Fan Story

 
I know its been a while since my last blog entry.  A lot has happened in the last week.

I lost my job.   I drove down to Salt Lake City with my mom and dad.  I'm staying at my sister Wilma's place.   On the weekend Alana came up and hung out with us.   More on all this later but first I have to share another Raving Fan Story while its fresh in my mind.
 
 

Alana brought her Macbook with her.  She's been having a few problems with it lately.  Her CD/DVD drive hasn't been working, her touch pad double-clicks when it should be single clicking and her power supply wasn't always charging her battery.   But even with all those problems her Mac still makes her smile,

 

 

 

I told her I would take it in to the Apple Store today to get it checked out.  So this morning my dad and I drove down to the Salt Lake City Apple Store 

      

What a busy place.   I felt like a kid in a toy store.  Not only do they have all the products there, you get to play with them   It was so busy that you had to make an appointment just to talk to someone about computer.  We were there at 10:45 and the next available time was 3:30.   I must admit that I left with a bit of a bad attitude because of that.   At 3:30 I returned and met with an Mac Genius at the Genius Bar.

  
 
Now before we go any further I need to point out that Alana has had this computer for nearly 2 years.  She did not get the extended warranty on this and it comes with a 1 year warranty.   So there is no warranty on this one.   I figured this would all cost between $300 and $400 to fix everything.   I even thought about ordering the parts online and fixing it myself after I confirmed that the drive was dead.

Mac Genius Terry helped me.  As soon as he opened the laptop before he even asked me what was wrong he noticed that the top bezel was cracked and he said - that's a known problem with this model and we'll fix it.   When I told him the issues he checked everything out and confirmed that the power supply had a loose connection and the drive needed to be replaced.   Then he said something I didn't expect at all.   He said that the power supply shouldn't do that so he would replace it as well.  And then the big surprise.... he said that since they had to replace the bezel and keyboard  replacing the drive would be easy because the computer would be all apart.   He said that they would cover the entire repair.   He excused himself to go check if they had the parts in stock.  A short time later he said all the parts were in and that it would take about a day to do the repairs.   They would call when it was ready.  We did the paperwork and I was on my way (around 4 pm)

So tomorrow the plan was to go get the computer when they called.   But they fooled me.   They called tonight around 8 pm to say it was ready for pickup.   So I headed back to the store.   About 5 minutes later I walked out with Alana's "new" computer.

Its hard to see in the picture but the entire keyboard, touchpad and bezel (top around keyboard) is all new.  There is a new CD/DVD drive and the power supply is new.  Total Cost in US$ = $0.00.

I find this amazing.   Granted the computer shouldn't be having problems like this, but Apple exceeded all my expectations on this one.    Even the under promising and over delivering on how long it would take.  I'm a raving fan.

(I was so happy that I was tempted to spend on the money I just saved in that store (but I didn't).)